Are all my personal details in the secured form?

We will not disclose your personal details to any third party. Your payment will
be processed by the third party which made sure to adhere to the privacy policy.
We also have a non-disclosure agreement in place with the third party and they
are known to be certified the major card issuers.

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What if I have ordered the wrong size, colour or quantity?

The screens are custom made according to the size, colour and quantity you
provided. It’s very unlikely to get the same order so we do not accept return.
Check your details thoroughly before you confirm your order. If you have any
doubt please Contact Us.

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What is your warranty?

Check Warranty.

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How long is your delivery?

Item will be shipped out after 1-3 days of receiving cleared payment.
5-7 business days to reach Australia, UK and US.

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Are there any shipping charges?

Free shipping to Australia, UK and US.

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How do buy the MagNet Screen online?

Click ‘Buy Online’ button and just key in the necessary details.

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Is MagNet Screen washable?

Yes. Check Cleaning Guide.

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How easy to install the MagNet Screen?

No tools needed. We custom made a fully assembled magnetic insect screen for
you, so that you can easily install on your window. Check Installation Guide.

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Will MagNet Screen block my view?

Our mesh is from Phiferglass USA the world largest weaver of insect screening.
They use a special tensioning technique which makes the screen almost invisible
when installed.

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Will MagNet Screen reduce ventilation?

It will slightly reduce the ventilation but when you have the screen on, you can
open the window and will get more ventilation than when the window is closed.

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Is MagNet Screen easy to use?

Very user friendly. Just lift and pull back the bottom corner to open or close the
window and then release back the screen into place.

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Can you make odd shape screen?

For irregular shape of window sent us the picture of your window and we will let
you know if we can custom made.

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Can MagNet Screen be install on non-magnetic window frame?

The base magnetic strip come with a strong 3M adhesive tape on the underside.
It can stick on any flat surface materials. The insect screen which come with a
magnetic strip on the underside is then adhere onto the base magnet.

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Will the magnet fade, weakened or demagnetizes?

Our magnetic strip is a permanent magnet. It will not fade, weakened or
demagnetize unless it is expose to extreme heat or strong external magnetic
field.

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What are the maintenance needed for the screen?

Occasionally dusting or cleaning. No other maintenance is needed. For cleaning
check Cleaning Guide.

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How long MagNet Screen can last?

More than 10 years. From our customers’ feedback most of the screens last
more than 10 years.

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